Dynamics 365 Field Service In Medical Sphere
Optimize logistics, track and store the documentation properly and save time for servicing
Our customer now benefits from one connected back office system and Mobile solution
Initial customer need before referring to ZEVIT
Our customer is the world leader in its industry and is continuously expanding so do their service obligations. As such, they were searching for a team and solutions which could help them:
– minimize redundant work for technicians as well as improve quality of reported data through improved ways of working in planning and on site. The latter would also help them minimize unnecessary administrative work.
– establish common and efficient ways of working across all after-sales service processes enabling better economics of scale and improved customer satisfaction.
We are addressing the set challenges via providing a Microsoft Dynamics 365 Field Service solution with one connected back office system to ensure services are provided, logistics is optimized and documentation is tracked and stored properly.
We have also developed an integrated Mobile solution for the field technicians enabling them to work in the field 90% of the week. It allowed them to register services while they were processed.
Final benefits of our colloboration
Reduced time on site visit preparation and reporting
Improved management and overview of all assets
Improved quality of work done at visits
Customer benefits after referring to ZEVIT
Here is what we have achieved together and are soon to achieve due to our collaboration:
1. Reduction in time used after site visit to report and log all the changes that were done. As a result, technicians won’t spend 16% of their time on those activities anymore.
2. Improved management and overview of all installed assets, components and software.
3. Reduction in time used for the site visit preparations. Technicians will no longer spend half a day to navigate between different systems in order find the required data to prepare for their visit. Everything will be available in one system.
4. Improved quality of work done at visits through First Time Right and CAPA roll-out. No more need for manually filled worksheets or service bulletins, the necessary data will be automatically populated.
About our customer
Our customer is committed to supporting successful treatment outcomes, through a focus on in-vitro fertilization (IVF) and the needs of clinics and testing labs. They have been dedicated to IVF since 1994 and today, they support customers worldwide – always with sustainability in mind.
They have approximately 1200 employees and the headquarter is located in Sweden with additional locations and production facilities in more than 20 countries world-wide.
Customer testimonial on Corrosion Management and our team
“ZEVIT was quick to understand our business and ways of working while at the same time was able to challenge our ways of working to optimize internal processes.
ZEVIT has supported the project with a competent and dedicated team and is always very helpful and able to support our internal change in processes and ways of working.“