Manning and Field Service in Dynamics 365
Manage resources operations in one system, optimize processes and improve efficiency
Our customer doesn’t need Excel to manage their operations processes anymore
Customer need before referring to ZEVIT
Management team was holding back the opportunity to scale due to the missing system support and many established manual processes.
Moreover, the administration of the operations in the cross field of sales, resource management and manning scheduling was getting too complex and relied heavily on invented ad-hoc processes which had low transparency and were depending on individual stakeholders.
With the help of Microsoft Dynamics 365 Customer Engagement platform our customer was able to build one system managing everything from Resource Management (information + calendar), Sales Pipeline, Schedule Management, Booking Management and Resource Site Assistant system. The system is SaaS based which keeps maintenance low and is easy to scale.
Final benefits of our colloboration
Domain specific consultancy services
Digital maturity through customer engagement and system supply
One set of data and efficiency improvement by 25%
Customer benefits after referring to ZEVIT
We digitalized and optimized our customer’s processes which were earlier handled in Excel and Outlook. At the same time, our customer now benefits from:
1. Consultancy with domain expertise and rapid implementation by professional services
2. Digital maturity through customer engagement and system supply
3. Information management which ensures one set of data throughout all operations processes and system support of processes which ensures efficiency improvements of 25%
About our customer
Our customer is a fully integrated service provider for the energy industry, focusing on streamlining supply chain of their clients to optimize their potential.
They are operating since 1979 and have 500 people operating in the manning business ensuring to deploy more than 3000 resources throughout the year.
They have onshore and offshore wind specialists based across offices in Denmark, Norway, United Kingdom, The Netherlands, Poland & Taiwan. Operation across all Europe and the Asia-Pacific.
Customer testimonial on Dynamics 365 Customer Engagement and our team
“Dynamics 365 Customer Engagement is so flexible and scalable that our journey into turning our operations into a more digitalized process will continue to grow. Having one connected platform will ensure our business operations and business decision process will be as agile and fast as possible.
The ZEVIT team brought knowledge and experience into the process of digitalization that we would never be able to provide by our own. ZEVIT team had the highest attention on our business need and was deeply engaged in our project which makes the collaborative setup running really efficiently.“